Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of QuietLoop's platform, services, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

Services Provided

QuietLoop offers automation tools designed for service-based businesses to manage bookings, client communications, and workflow automation. Our platform helps businesses automate missed call recovery, appointment reminders, follow-up sequences, and other customer engagement tasks.

Eligibility

To use QuietLoop's Services, you must:

• Be at least 18 years old
• Have the legal authority to enter into binding contracts
• Be authorized to act on behalf of your business or organization
• Comply with all applicable laws and regulations in your jurisdiction

By using our Services, you represent and warrant that you meet these eligibility requirements.

Account Responsibilities

When you create an account with QuietLoop, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and current
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

You are solely responsible for maintaining the confidentiality of your account credentials. QuietLoop is not liable for any loss or damage arising from your failure to protect your account information.

Acceptable Use

You agree to use QuietLoop's Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Engage in any unlawful, fraudulent, or malicious activities
• Send spam, unsolicited messages, or engage in practices that violate anti-spam laws
• Misuse the platform to harass, threaten, or harm others
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services in any way that could damage, disable, or impair QuietLoop's infrastructure
• Violate any applicable laws, regulations, or third-party rights

QuietLoop reserves the right to investigate and take appropriate action against anyone who violates these terms, including suspension or termination of Services.

Payments and Fees

Fees for QuietLoop's Services are detailed during the checkout process or in your service agreement. By purchasing our Services, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide accurate and complete billing information
• Pay any additional charges such as taxes or transaction fees

Refund Policy: Payments are generally non-refundable unless explicitly stated in your service agreement or required by law. Any refund requests will be evaluated on a case-by-case basis.

Client Data

You retain full ownership of all client data and information you input into QuietLoop's platform. By using our Services, you grant QuietLoop a limited, non-exclusive license to access, process, and store your client data solely for the purpose of providing our Services to you.

You are responsible for:

• Ensuring you have the right to share client data with QuietLoop
• Obtaining necessary consents from your clients for data processing
• Complying with all applicable data protection and privacy laws

QuietLoop will not sell, share, or use your client data for any purpose other than providing our Services, as outlined in our Privacy Policy.

Intellectual Property

QuietLoop's platform, including all software, code, designs, trademarks, logos, and content, is the intellectual property of QuietLoop and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, distribute, or create derivative works from our platform
• Reverse engineer, decompile, or disassemble any part of our Services
• Remove or alter any proprietary notices or labels on our platform
• Use QuietLoop's trademarks or branding without prior written permission

Service Availability

QuietLoop strives to provide reliable and uninterrupted Services. However, we do not guarantee that our Services will be available at all times or free from errors. Service interruptions may occur due to:

• Scheduled maintenance or updates
• Technical issues or system failures
• Events beyond our reasonable control

QuietLoop is not liable for any downtime, service interruptions, or technical issues that may affect your use of the platform.

Limitation of Liability

To the fullest extent permitted by law, QuietLoop shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from service interruptions, errors, or delays

In no event shall QuietLoop's total liability to you exceed the total amount you paid to QuietLoop in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless QuietLoop, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any misuse of client data or failure to comply with applicable laws

Termination

QuietLoop reserves the right to suspend or terminate your access to our Services at any time, with or without notice, if:

• You violate these Terms
• Your account is involved in fraudulent or illegal activity
• We determine, in our sole discretion, that termination is necessary

Upon termination, your right to use the Services will immediately cease. You may request a copy of your data within 30 days of termination, after which QuietLoop may delete your account and data.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of QuietLoop's Services shall be subject to the exclusive jurisdiction of the courts located in New York.

Dispute Resolution

In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting QuietLoop at [email protected]. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.

Changes to These Terms

QuietLoop reserves the right to update or modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using our Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and QuietLoop regarding your use of our Services and supersede any prior agreements or understandings.