How we quote
Proposals follow an assessment of the actual process, so prices reflect examined scope rather than estimates from a call. Complex or regulated work — financial data, market systems, personal data — is quoted individually with the additional controls it requires included in scope.
What is always included
Monitoring and failure alerting, documentation, exception reporting, and handover of all credentials and source material. Reliability engineering is part of the build, not a separate line item.
Commercial terms
Ongoing work is invoiced against an itemised timesheet; projects are invoiced against agreed milestones. Retainers carry preferential terms compared with equivalent time-and-materials work. No long-term lock-in; retainers renew monthly.